Tees, hoodies, polos, caps, bags and promo
Drop in your logo and we'll show it on everything, priced from 8 units. Order online or get an instant quote. A real person checks every order before it's printed.
Every price includes GST, setup and delivery. No surprises at checkout.
★★★★★ 270+ five-star Google reviews · Shop in Maroochydore
What clubs, teams and businesses order most from us, by units ordered.
Tell us what it's for and when you need it. We'll pick the products, tidy your logo and send a quote, usually the same day.
Prices include your logo printed and setup. Minimum 8 for embroidery, 10 for full colour print and 20 for screen print. Mix sizes however you like.
Our best seller in each range, by units ordered. The full range is below.
Decoration
Every product page picks the best method for your logo and quantity and shows the price. Here's how they differ, so you know what you're getting.
From 20 units
Ink pushed through a mesh screen, one screen for each colour. Bright, hard-wearing and the cheapest way to print big runs.
From 10 units
Your design printed onto film and heat-pressed onto the garment. Any number of colours, gradients and photos, at no extra cost.
From 8 units
Your logo stitched in thread. Looks premium and lasts the life of the garment.
Start from your logo and how many you need. Upload your logo on any product and it picks the best method for you and shows the price. Our team checks it before your proof.
| If you have… | Choose | Why |
|---|---|---|
| Fewer than 20 pieces | Full colour or embroidery | Screen print starts at 20, because each colour needs its own screen set up. |
| 20 or more, a logo with 1 to 9 solid colours | Screen print | The brightest, hardest-wearing print, and the price per piece drops the more you order. |
| Photos, gradients, shadows or lots of colours | Full colour | Prints every colour and all shading for the same price, with no art charge. Screen printing shading needs art separations ($30 a colour, 5 extra working days). |
| A tight deadline | Full colour or a 1 colour screen print | On AS Colour garments, rush is dispatched within 72 hours of proof approval, for 50% on the order (not delivery). Embroidery and prints of 2 or more colours take standard time. |
| Polos, business shirts, caps, beanies or uniforms | Embroidery | Looks premium, suits corporate wear and lasts the life of the garment. |
| Very small text or thin lines | Full colour | Fine detail may not stitch cleanly. We’ll suggest changes if it’s close. |
| Jackets or vests with a separate inner lining | Embroidery or full colour | The two loose layers can’t be screen printed. |
| A big print on the back and a small logo on the front | Mix them | Embroider the left chest and print the back. The product page prices each position its own way. |
| Pens, drink bottles, mugs and other promo items | Set by the product | Most promo items are pad printed or laser engraved by the maker. The product page shows how. |
These are our standard sizes. When we do your art proof, we'll let you know if a size isn't possible on your garment.
| Position | Standard size |
|---|---|
| Left chest, printed screen print or full colour | 10 cm wide, up to 13 cm. Any bigger and it starts to look like it should have been a centre chest. |
| Left chest, embroidered | 7 to 10 cm wide |
| Large front or back, men's and unisex | 25 to 32 cm wide |
| Large front or back, women's | 22 to 26 cm wide |
| Large front or back, kids | 20 to 25 cm wide |
| Sleeve, across the arm | 10 cm wide, up to 11 cm |
| Long sleeve, down the arm | 10 cm wide and up to 48 cm long. Printed only: embroidery can't run down the sleeve. |
Add these at the end of your cart, for every garment in the order (prices include GST):
Want something else, like a print on the lower back, hood or hem? Ask for a personal quote.
Send whatever you've got: a PNG, JPG, PDF or vector file. We tidy it, check it will print well, and send a proof. Nothing is printed until you approve it. The artwork guide explains which files print best.
Most orders are made in about 2 weeks from proof approval. Start with a product →
Artwork guide
Send whatever you’ve got. A real person checks every file and sends you a digital proof, and nothing is printed or stitched until you approve it. This page explains what prints best, so your merch looks as sharp as your logo.
| File | How it prints |
|---|---|
| Vector .ai, .eps, .svg, or a .pdf from your designer | Best. Sharp at any size, and the colours can be matched exactly. |
| PNG with no background 300 dpi at the size it’s printed | Good for full colour. See the size guide below. |
| JPG, a screenshot or a logo saved from a website | Usually too small, with a background. It often needs redrawing as a vector first. Any artwork fee is quoted before we start. |
A logo that looks fine on a phone can be too small for a back print. For a PNG or JPG, aim for 300 dpi at the printed size:
Ask whoever designed your logo for the original or “working” files. Check old emails and any brand pack you were given. If all you have is a screenshot, send it anyway and we’ll tell you what it needs.
AI art has come a long way. If you love a design you've made with an AI tool, ask it for this:
A 300 dpi PNG with a transparent background, 400 mm wide (about 4,724 pixels wide)
We can print that in full colour (DTF) with no problems at all. We scale it down for your large back print, or to any size you choose, so long as it's 300 dpi with a transparent background. We can embroider from it too.
It can't be used for screen printing, which needs vector art. If you'd like your AI design screen printed, send it to us and we'll tell you what's needed.
A logo on a white or coloured box prints as a box, so please send your logo with the background already removed: a PNG with a transparent background, or a vector file. When you upload a logo with a solid background, the site can take the background out so you can preview your design, but that’s only a preview. We print from the file you send. If you can’t get a version without the background, tell us and we’ll adjust the file for you. You’ll see it on your proof.
Screens show colour in RGB and printers use CMYK, so a few bright colours shift a little on fabric. If you have your logo in CMYK, or your brand’s ink colour numbers, send them. For screen print we mix each ink to match.
None of these stop your order. Our team checks every file and fixes what it can before your proof.
Email it to hello@hellomerch.com.au and we’ll check it before you order, or just upload it on a product and see it straight away.
It depends on how it’s decorated. Embroidery starts at 8 pieces and full colour print at 10. Screen print starts at 20, because each colour needs its own screen set up. Mix sizes however you like. Promo items have their own minimums, shown on each product.
Sizes, yes: mix them freely within a product. Different garment colours count as separate lines, and each line meets its own minimum.
Yes. Prices drop as quantities go up, and the price for your quantity shows on every product. For very large or ongoing orders, ask for a quote and we’ll talk about a deal.
Our prices are already sharp and include setup. Large orders may qualify for a better price: ask for a quote.
By card at checkout. Quoted orders are paid in full when you accept the quote online. Production starts once you’ve approved your proof.
Vector files (AI, EPS, SVG, or a PDF from your designer) work best. A PNG with no background works well for full colour. If you only have a screenshot or a logo from a website, send it anyway: we’ll redraw it if needed, and any fee is quoted before we start. See the artwork guide.
Simple tweaks, like changing a colour or removing a background, we just do. Bigger changes carry an artwork fee, quoted before we start.
Yes. Ask your AI tool for a 300 dpi PNG with a transparent background, 400 mm wide (about 4,724 pixels). We can print that in full colour (DTF), scaled down for a large back print or to any size you choose, and we can embroider from it. It can't be used for screen printing, which needs vector art. Artwork guide.
Upload it on any product and the site counts them for you. Or email it to hello@hellomerch.com.au and we’ll count them.
Always. A real person checks every file and emails you a digital proof. Nothing is printed or stitched until you approve it.
Our standard sizes: a left chest 10 cm wide (up to 13 cm), and a large front or back 25 to 32 cm wide on men's and unisex, 22 to 26 cm on women's and 20 to 25 cm on kids. On request, the bigger unisex sizes can take a print up to 38 × 48 cm. On the product page, pick a size or type your own, and the price updates. Your proof confirms it. See all print sizes.
No. We print one size across every garment size in your order, so it looks the same on everyone. If your order mixes kids and adults, ask us and we can set up a smaller print for the kids' sizes.
Yes. Tick them in your cart under Finishing touches: a poly bag for each garment ($1.20, or $1.90 for hoodies, jumpers and jackets), a barcode sticker ($0.70) and a size sticker ($0.45) on each bag. Prices are per garment, GST included.
Yes. Tick "Need it split across several addresses?" in your cart and tell us in the notes which garments go where. We'll quote the extra delivery and send it to you to OK, then pack and send each location's order separately.
Yes, on AS Colour garments, because their labels tear away. We print your logo inside the neck for $5.45 a garment plus $38.50 setup (GST included), on 100 or more garments in total with it. Tick it in your cart. For other brands, contact us and we'll check whether their labels tear away.
Often, yes: a print on the hood or hem, a mix of methods, or something else you have in mind. Choose Personal quote in your cart and tell us what you'd like, and our team will price it.
Proofs go out within 1 business day. Apparel takes about 2 weeks from proof approval (typically 10 to 14 business days). Promo items take 1 to 3 weeks; each product shows its own time.
Yes, for AS Colour garments with a full colour (DTF) or 1 colour screen print: rush is dispatched within 72 hours of proof approval, for 50% on the order (not delivery). Choose your date in the cart and it tells you whether rush is possible and what it costs. Tell us about hard deadlines before you order.
Yes, with tracking, and delivery is included in our prices. Or pick up from our Maroochydore showroom. See shipping.
Printed samples are available on request: ask us and we'll quote. For fit, every product has a size chart, and you can try sizes and see real printed and embroidered samples in the showroom. Every order also gets a digital proof to approve before anything is printed.
Visit the showroom to try on sizes and see printed samples, or check the size chart on the product. Printed samples are available on request: ask us and we'll quote.
Help
Delivery is included in every price, Australia-wide. Or pick up from our Maroochydore showroom and delivery comes off your prices.
Turnaround starts when you approve your proof, and the cart shows your expected delivery date before you order.
Choose pick up in the cart and collect free from Unit 1, 5 Plaza Parade, Maroochydore, Monday to Thursday 8am to 5pm and Friday 8am to 4pm. We’ll let you know when it’s ready.
Please check your delivery address. If a parcel comes back because of a wrong address, re-delivery is at your cost.
Help
Everything we make is printed or stitched to order, so normal retail returns don’t apply. Here’s exactly what we cover.
We can’t refund or exchange custom items for change of mind, including wrong sizes, wrong quantities or no longer needing them. Unsure of sizing? Check the size chart on the product or try sizes in the showroom.
Decoration that fails within 30 days (peeling, cracking or fading) is replaced, even if it’s been washed. Send us photos of the failure and, once we’ve approved them, we replace it.
Anything else on the list: contact us within 7 days of delivery with your order number, photos and how many items are affected, and please don’t wash, wear or alter them. We’ll reprint, replace, repair or refund, whichever suits the problem, and we pay the return freight on approved claims. Please contact us before sending anything back.
If a product becomes unavailable after you order, we’ll offer an alternative, a new delivery date or a refund for those items.
Approved refunds go back to your original payment method within 10 business days. Your bank may take a little longer.
Nothing in this policy limits your rights under the Australian Consumer Law.
Legal
The terms for every order with Hello Merch. They work with our refund and cancellation policy and privacy policy.
HM Merch Pty Ltd trading as Hello Merch · ABN 91 687 562 670
Legal
How Hello Merch collects, uses and looks after your personal information.
HM Merch Pty Ltd trading as Hello Merch (ABN 91 687 562 670), Unit 1, 5 Plaza Parade, Maroochydore QLD 4558.
The logo you upload, the cart you’re building and the details you type at checkout (never card details) are kept in your own browser so they’re still there when you come back. “Not you? Clear details” in the cart removes them. They reach us only when you ask for a quote, save a cart or place an order.
Some of these providers store information outside Australia, including in the United States. We never sell your information.
We only send marketing emails if you’ve agreed to them, and every one has an unsubscribe link. We action unsubscribes within 5 business days. Order and account emails still come while you have an order with us.
You can ask to see, correct or delete the information we hold about you. Email hello@hellomerch.com.au or call 1300 851 626. We may need to check it’s you first.
Please contact us first. If you’re not happy with our answer, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.
Last updated 8 November 2026.
Emails
Stop reminder and marketing emails from Hello Merch. You’ll still get emails about an order you have with us.
About us
Hello Merch puts your logo on tees, hoodies, polos, workwear, caps, bags and promo products for clubs, schools, events and businesses. We’re Australian owned, based in Maroochydore, and we deliver Australia-wide.
Call us on 1300 851 626, or come and see us at the showroom.
★★★★★ 270+ five-star Google reviews.
AS Colour, Gildan, Stormtech, Yupoong, Fashion Biz and more, plus about 2,000 promo products.
Contact
For prices, the quickest way is to upload your logo on a product or ask for a quote.
Quickest answers, any time
We’ve built our website to be AI-first, so you’ll find our AI chat is a lot more helpful than a traditional chatbot. Ask it which print method suits your logo, what to choose for your club or event, how long delivery takes, or anything else about an order.
1300 851 626
hello@hellomerch.com.au
Unit 1, 5 Plaza Parade
Maroochydore QLD 4558
Showroom details →
Monday to Thursday 8am to 5pm
Friday 8am to 4pm
We reply during business hours.
Get a quote
Want something the website can't do? A print on the hood or hem, woven pips or labels sewn on, a mix of products, something not in the range, or a big ongoing order: tell us here and our team will price it and email your quote within 1 business day. If you're happy with what's on the site, pick a product and pay in the cart: it's faster.
Or call 1300 851 626 and talk it through.
Visit us
Feel the fabrics, try on sizes and see real printed and embroidered samples before you order. Bring your logo and we'll quote on the spot.
| Monday to Thursday | 8am to 5pm |
|---|---|
| Friday | 8am to 4pm |
| Weekends | Closed |
1300 851 626 · hello@hellomerch.com.au
Coming in for a bigger order? Call first and we'll have samples ready.
