Questions

It depends on how it’s decorated. Embroidery starts at 8 pieces and full colour print at 10. Screen print starts at 20, because each colour needs its own screen set up. Mix sizes however you like. Promo items have their own minimums, shown on each product.

Sizes, yes: mix them freely within a product. Different garment colours count as separate lines, and each line meets its own minimum.

Yes. Prices drop as quantities go up, and the price for your quantity shows on every product. For very large or ongoing orders, ask for a quote and we’ll talk about a deal.

Our prices are already sharp and include setup. Large orders may qualify for a better price: ask for a quote.

By card at checkout. Quoted orders are paid in full when you accept the quote online. Production starts once you’ve approved your proof.

Vector files (AI, EPS, SVG, or a PDF from your designer) work best. A PNG with no background works well for full colour. If you only have a screenshot or a logo from a website, send it anyway: we’ll redraw it if needed, and any fee is quoted before we start. See the artwork guide.

Simple tweaks, like changing a colour or removing a background, we just do. Bigger changes carry an artwork fee, quoted before we start.

Yes. Ask your AI tool for a 300 dpi PNG with a transparent background, 400 mm wide (about 4,724 pixels). We can print that in full colour (DTF), scaled down for a large back print or to any size you choose, and we can embroider from it. It can't be used for screen printing, which needs vector art. Artwork guide.

Upload it on any product and the site counts them for you. Or email it to hello@hellomerch.com.au and we’ll count them.

Always. A real person checks every file and emails you a digital proof. Nothing is printed or stitched until you approve it.

Our standard sizes: a left chest 10 cm wide (up to 13 cm), and a large front or back 25 to 32 cm wide on men's and unisex, 22 to 26 cm on women's and 20 to 25 cm on kids. On request, the bigger unisex sizes can take a print up to 38 × 48 cm. On the product page, pick a size or type your own, and the price updates. Your proof confirms it. See all print sizes.

No. We print one size across every garment size in your order, so it looks the same on everyone. If your order mixes kids and adults, ask us and we can set up a smaller print for the kids' sizes.

Yes. Tick them in your cart under Finishing touches: a poly bag for each garment ($1.20, or $1.90 for hoodies, jumpers and jackets), a barcode sticker ($0.70) and a size sticker ($0.45) on each bag. Prices are per garment, GST included.

Yes. Tick "Need it split across several addresses?" in your cart and tell us in the notes which garments go where. We'll quote the extra delivery and send it to you to OK, then pack and send each location's order separately.

Yes, on AS Colour garments, because their labels tear away. We print your logo inside the neck for $5.45 a garment plus $38.50 setup (GST included), on 100 or more garments in total with it. Tick it in your cart. For other brands, contact us and we'll check whether their labels tear away.

Often, yes: a print on the hood or hem, a mix of methods, or something else you have in mind. Choose Personal quote in your cart and tell us what you'd like, and our team will price it.

Proofs go out within 1 business day. Apparel takes about 2 weeks from proof approval (typically 10 to 14 business days). Promo items take 1 to 3 weeks; each product shows its own time.

Yes, for AS Colour garments with a full colour (DTF) or 1 colour screen print: rush is dispatched within 72 hours of proof approval, for 50% on the order (not delivery). Choose your date in the cart and it tells you whether rush is possible and what it costs. Tell us about hard deadlines before you order.

Yes, with tracking, and delivery is included in our prices. Or pick up from our Maroochydore showroom. See shipping.

Printed samples are available on request: ask us and we'll quote. For fit, every product has a size chart, and you can try sizes and see real printed and embroidered samples in the showroom. Every order also gets a digital proof to approve before anything is printed.

Visit the showroom to try on sizes and see printed samples, or check the size chart on the product. Printed samples are available on request: ask us and we'll quote.